Important info for refills:
Please note: all refills must be paid in advance.
Refill hours for calls and curb-side pick-up are:
Monday and Tuesday: 12 - 7 pm
Thursday and Friday: 9 am - 4 pm
Saturday and Sunday: CLOSED
Please note: refill hours differ from appointment hours.
We will get back to you with any further details we need to process your request.
Please include the following if you select email:
The full name of the patient requesting the refill.
What you would like refilled and how much of each.
Which of the 3 refill pick-up or delivery options you prefer. Options are listed below.
Confirmation of your contact information and shipping address.
Any special instructions we need to know about the refill.
All shipping and supplement charges are subject to GST.
Refill Pick-Up and Delivery Options
Option #1: Pick-Ups
Staff will be available Monday- Friday for pick-up of pre-ordered refills. Please see our pick-up hours above.
Please note that we must keep the office door locked at this time. We ask that you call the office when you arrive so that we can get your package ready for you. We will leave your package on a chair outside the clinic door. Thanks for understanding.
Option #2: Courier Service
If you prefer to stay home or are self-isolating you can have your refills delivered to you! Prices vary depending on delivery zones. This service is available to Edmonton, St. Albert, Sherwood Park, Leduc, Nisku, and Fort Saskatchewan.
If you are self-isolating or have a confirmed or suspected case of CoVid-19, please let us know so we can inform the drivers of special precautions.
Please also let us know about any other special instructions you may have for your delivery, e.g. a buzzer number or whether you would like a pre-delivery call to allow for extra time needed to get to the door.
The drivers cannot take payment so you will need to pre-pay through the clinic for all refills.
The drivers will make every effort to complete the delivery. Please ensure there will be someone available to meet the driver. Re-deliveries will be subject to another full delivery fee.
Option #3: Canada Post
We are also still offering Canada Post shipments for individuals who live outside the Edmonton area. There are 2 sizes of shippers available. A shipper will be chosen based on the size of your refill order. Prices vary depending on the size or shipper and where you would like it delivered.
We look forward to helping you!