Your Privacy At A Glance

• We collect only the information needed for your care.

• We do not share your information without your consent except where required or permitted by law.

• Your records are stored securely on Canadian servers.

• You have the right to access your health information.

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Your Privacy

Protecting your personal health information is one of our highest responsibilities. We recognize that your health information is deeply personal, and we are committed to handling it with the care, respect, and confidentiality it deserves.

Naturally Inclined Health is committed to protecting your personal health information in accordance with Alberta's Health Information Act (HIA) and other applicable privacy legislation. This policy explains how we collect, use, protect, and disclose your personal health information while providing your care.

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Information We Collect

To provide safe, effective, and individualized healthcare, we collect the information necessary to understand your health and deliver your care. This may include:

• Contact information

• Health history

• Medical records

• Laboratory and diagnostic information

• Billing and payment information

• Information you provide during appointments or communications with our clinic

We collect only the information necessary to provide your care and to meet our legal and professional obligations.

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How We Use Your Information

Your information may be used to:

• Provide healthcare and develop treatment plans

• Arrange appointments

• Process payments

• Coordinate care with other healthcare providers (with your consent or as permitted by law)

• Maintain accurate health records

• Meet our professional, legal, and regulatory obligations

We will never use your personal health information for purposes unrelated to your care without your knowledge and consent unless required or permitted by law.

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Protecting Your Information

Your health information is stored using secure electronic medical record systems designed for healthcare providers. Patient records are maintained on secure Canadian servers, and access is limited to members of your healthcare team who require the information to provide your care or support clinic operations.

We use secure systems, including our patient portal, to provide access to treatment plans, laboratory results, educational resources, and other aspects of your care.

All members of the Naturally Inclined Health team are expected to maintain strict confidentiality regarding patient information.

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Communication

We recognize that convenient communication is important while also protecting your privacy.

Patients are welcome to contact our office by email regarding appointment scheduling, supplement refill requests, and other general administrative questions.

For your privacy and safety, we do not provide personal medical advice by email. If you have questions about your care, we will help determine the most appropriate and secure way to assist you.

Our appointment reminder system may send automated text message reminders. These messages are one-way notifications and we are unable to reply.

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When Information May Be Shared

Your personal health information will only be shared:

• With your consent;

• To support your healthcare when appropriate;

• As required or permitted by law; or

• When necessary to prevent a serious and imminent risk of harm.

Examples where disclosure may be legally required include situations involving:

• suspected abuse or neglect of a child or vulnerable person;

• court orders or other legal requirements; or

• situations involving an imminent risk of serious harm.

Whenever information must be disclosed, we share only the information reasonably necessary for the specific purpose.

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Your Rights

You have the right to:

• Access your health records;

• Request corrections to inaccurate information;

• Ask questions about how your information is handled; and

• Request copies of your records, subject to applicable legislation and administrative fees where permitted.

If you wish to access your records or have questions about your information, please contact our office.

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Record Retention

Patient records are retained in accordance with Alberta legislation and professional requirements. In general, records are maintained for at least 10 years following your last visit or, for minors, 10 years after the individual reaches 18 years of age, whichever is longer.

Records are securely destroyed when they are no longer required to be retained.

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Questions or Concerns

If you have questions about this policy or about how your information is handled, please contact our office.

If you have concerns that cannot be resolved directly with our clinic, you also have the right to contact the appropriate Alberta privacy authorities.